FAQ
Frequently Asked Questions
We've gathered the most common questions so you don’t have to ask.
1. Orders & Shipping
Q: How long does delivery take?
Orders are typically processed within 1–2 business days. Standard delivery takes 3–5 business days in most regions.
Q: Do you offer express shipping?
Yes! Express options are available at checkout for faster delivery.
Q: Can I track my order?
Absolutely! You’ll receive a tracking link via email once your order ships.
2. Customization
Q: Can I personalize a gift?
Yes! Some products allow you to add names, messages, or colors. Check the product page for options.
Q: Will the customization affect delivery time?
Personalized items may take an extra 1–2 days to prepare.
3. Returns & Refunds
Q: What’s your return policy?
At our store, customer satisfaction is our priority. Please note that returns and exchanges are not supported if the customer ordered the wrong size, color, etc.
However in case:
- The product arrives damaged.
- There is an error with the print or customization.
- There is an issue caused during delivery (e.g., missing or incorrect items).
If you experience any of these issues, our store offers a free reprint or a refund please contact us within 7 days of receiving your order. Kindly provide clear photos and a detailed explanation of the problem to help us resolve the matter promptly.
Q: Can I return personalized gifts?
Unfortunately, customized items cannot be returned unless there is a defect.
Q: How do I request a return?
Contact us at support@pandagifts.com with your order number and reason for return.
4. Payments & Discounts
Q: What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options at checkout.
Q: Do you offer discount codes?
Yes! Subscribe to our newsletter or follow us on social media for exclusive deals.